I only found out when they contacted me and said that actually the service was not provided by a third party but their in-house telephone service team and that the price was higher. This is not financial relief this is a scam to generate more revenue from customers - many of whom are small businesses - who are suffering during this time. Please don’t persist on trying to tell people that you are a good company to do business with and that customer services will help resolve things. And as I stated the account was unpaid based on the fact that I was unable to use the facilities due to the government's advice to work from home unless urgent. I cannot praise them highly enough. I then foolishly continued to used their services and found out that they started charging me additional charges on their monthly invoices when I had never been quoted prices for those additional services. Couldn't recommend a better office to work at! 148 reviews from Regus employees about Regus culture, salaries, benefits, work-life balance, management, job security, and more. The client base of Regus is broad, and some prominent clients of Regus include Google, Toshiba and GlaxoSmithKline. Compared to other popular modern coworking spaces, Regus has more of an established, corporate business tone throughout its many locations. My advice should you be looking for a serviced office is do not choose Regus. Is it possible to revise this star down to a zero?REPLY TO REGUS: Don't try to make out it is the customer's fault when I have a written email staying 'we are happy to apply this relief option' that you have since reneged on. So stop trying to pretend that you care about your customers. Even after complaining time and again, we still don’t even have a single working telephone line in the office, and we just have to use our personal mobile phone. How can I improve the quality of my scanned documents for my Canon cloud printer? The staff at Austin Friars are brilliant, they are always there to assist. Abuse of Contract/Poor Ethics. Office Space and Coworking prices are per person per month and are dependent on inventory availability. 1,795 Regus reviews. At that point, Regus incorrectly charged me twice for the same month and it then took me a month to get refunds which were then set up incorrectly ending up with me having to repay for the first month of membership again. Register online now or download our app. There is very little room for promotion and the company barely seems to recognize the work of the center teams when we were doing so much work. Full of excuses, total lack of care and consideration and a CEO who is one of the richest people in Britain. It took 2 months of endless calls and emails to various people to try to sort it out. The employee proceeded to state I need to go online to cancel, I told her i booked over the phone why do I need to go online to cancel? I am its customer. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. I would like to Thank you for all their support and kindness to us and wish them all the best for their future. Lying to other people to try to position yourself in a better light is entirely unethical. Write a review. I now out of investigation and review put back up. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Regus Customer Service. We just cannot wait to get out of this place. We have many complaints against Regus. www.regus.co.uk. You care about making money so that the fat cats at the top can continue to live in luxury. Initial Regus complaints should be directed to their team directly. The reason for various contact people was that one by one the customer service people would stop answering my calls and emails without resolving the issues. Search for. Iveta is an absolute pleasure to work with, she always has a smile on her face and provides assistance for anything that is thrown her way, no task is too great or stressful for Iveta!I'd like to give a mention to Goldie who is also a joy to work with providing help when needed. 23 Austin Friars is the best Regus branch ever because you get to walk in every morning and get to see Ivetta and her beautiful smile that makes your bad day turn in to a good one! REGUS.COM 262 equalling 94% over the last 12 months. Always so helpful & kind! We are currently assessing the review in accordance with our. A free inside look at company reviews and salaries posted anonymously by employees. “ "Ignored" - Regus completely ignore you, their customer service team is rude and doesn't want to hear from you. Alternatively, you can submit your concern via your online account, through the Help section, and a member of our customer service team will contact you. There seem to be a lot more cons than pros at Regus. Last week, Regus was found guilty at the City of London magistrates court and fined £11,000 plus £16,600 costs. How do I print one sheet from an Excel workbook, via Canon cloud printing? Lorem ipsum dolor sit amet, consectetur adipiscing elit. I have a Company room booking which I booked and paid for over the phone for 10/12/20 @ Windsor, Thames Street. Overview Regus has a consumer rating of 1.11 stars from 84 reviews indicating that most customers are generally dissatisfied with their purchases. How do I make a complaint? Tell us what you think . The explanation consisted of 'we can't help you and we are not prepared to help you'. Detailed information about the job performance of more than 900 employees of Regus owner IWG was accidentally published online after the shared office business conducted a … I have attempted to now cancel this booking before the 3/12/20 without fee as per the agreement over the phone with a French woman who claimed to be in the 'Customer services team'. This is Crap STAY AWAY FROM THEM ... Iveta and Goldy have been nothing but helpful, professional and supportive throughout. This office has been a great find and Gintare, the site manager has been an absolute pleasure, sorting out what we need and helping us get up and running as a new business.Could not recommend highly enough! How can I scan double-sided on my Canon cloud printer. I have used a Virtual Office at their Atlantic House, Reading site for 10 years even before Regus took over in 2013, I have never had any issues until they took over. If you want a friendly, professional and clean working space then look no further. Not heard back yet. People seem to come to Trustpilot when something's gone wrong to complain, I'm here with nothing but praise for both Ivita and her team (and Stephanie, the previous Office Manager too) here at 23 Austin Friars, for the fantastic way they've dealt with any issues which have cropped up.Working through lockdown has not been easy, especially when things go wrong and need fixing.For example, when the air conditioning here was pumping out 25 degrees heat in what has been a very hot summer, we were immediately supplied a portable air conditioning unit in our office until the problem was permanently fixed.When the WiFi failed, I was immediately supplied with a lead to the phone system, unfortunately this was not compatible with my MacBook Pro, so they immediately gave us access to another office in the part of the building which had working WiFi until the problem was fixed.The staff on reception are quite wonderful, I think they know everyone's first name here and can't do enough to make sure all our offices run effectively.To say we are very happy here is an understatement! Consumers contract with Regus for services that include meeting rooms and video conferencing and which are marketed under names like Mailbox Plus. © 2020 Trustpilot A/S. www.reg us.co.uk. Write a review. Regus, 1000 Great West Rd, Brentford, Hounslow, Greater London TW8 8, UK Regus customers are locked out of their business offices without notice. www.regus.co.uk Visit this website www.regus.co.uk. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees. Ps regus tried to block this review by reporting that I used the first name of the centre manager (which I have now changed)). In my opinion Regus has collection practices which are unfriendly to … Find Regus - United Kingdom Headquarters in London, W2. I understand that in the current climate there have been many cuts and therefore there are not enough people or time to carry out the facilities required. Also the guy was pretty aggressive as he didn't like my feedback around Regus a company which has zero care or empathy for its customers and that it is solely about money making. Incredible communications and from the first minute she has made us feel welcome and tried to help whenever she could. Don't show this message again. I have no complaints with regards to the girls and site management team. Visit this website www.reg us.co.uk. If you hope to get in contact with anyone from Regus to help, good luck. I love walking down in to reception to catch up with Ivetta xxx. Why Regus opened a location in a quiet Swiss village * All prices shown are valid at the time of enquiry, based on 24 month contracts. Apparently I should have understood that additional services would be charged even though I have never signed up for these additional services. The initial billing gave us sleepless nights with the Head Office team billing us for 2 months and then returning the money after almost 3 months. I then requested to terminate my membership immediately -- but they said I still have to pay until 30/06/2021. Filter by: Filter ... Why has Regus objected so many reviews? You can’t and you don’t. We are currently at 23 Austin Friars and Iveta and Goldy give exceptional customer service where they can - they are both very helpful and respond to any queries etc promptly and efficiently. Sandra Melody’s claim that she is unable to locate my account is not true. Regus did not agree that they had missold me the service even though I had all information including price quotes on email. As of this writing in Mid July of 2019 we have still not received our deposit refund. Question for Regus. All of this took several calls and hours on the phone to their helpdesk and sales team. All rights reserved. Read employee reviews and ratings on Glassdoor to decide if Regus is right for you. I had confirmation that Regus would reduce this to 6 months - they have since reneged on that commitment. Means that anyone who has a Regus rented area must take care of their own waste disposal. I stopped going to their workspace hoping all this could be resolved in a month.Now, we (London) will be in tier 2 with a same recommendation of preferably not to travel for work. … I am absolutely disgusted at the service we have received today as a regular customer this is not the way you normally conduct yourselves so I would appreciate a call from a member of management to resolve this matter urgently 01883 744054. But Regus – which made an … They are only interested when selling, not in customer service. REGUS SUCKS Our company rented a small office from Regus from mid December 2018 to the end of January 2019. lack of milk, or the cleaning of our office facilities. Our business is unable to function, salaries and invoices remain unpaid because we are waiting for somebody from their maintenance team so fix the problem. There is a fault with the door locking system that was reported last Friday. We do not have a dedicated internet access line and all we have is the generic common WiFi access. Currently 4 reviews (Was 6 yesterday) in investigation which I was one of them for mentioning a person name that replies to nearly all the reviews. 1,844 Regus reviews. Online complaints are primarily centered on hidden fees that are listed in their contract. How do I print A3 on my Canon cloud printer? Regus Business Center. Although I have everything on email in terms of what service I wanted and what prices I had agreed with Regus, when I query why the services and prices are different in the monthly invoices, the Regus helpdesk and sales team & reception teams will not agree to changing invoices to reflect the original price quotes. Especially Iveta who is amazing, she is front of house at the office and very welcoming to everyone here. Regus- awful financial practices and customer service. Please speak to your centre team to report a concern. This type of inaction is indicative for the whole company. Get contact details, videos, photos, opening times and map directions. We signed a 3 year contract, and it has been one of our biggest mistakes. Alternatively, you can submit your concern via your online account, through the Help section, and a member of our customer service team will contact you. Regus PLC and HQ provide virtual office services to consumers. Regus has so many hidden extra costs that it ends up costing you far more in the long run than what you anticipate. I even contacted the CEO of the company about the multitude of issues and got a standard email saying that that they would look into them but never actually did anything. They will NOT help members in times of need (COVID). Regus is still involved in bullying tactics to extract money from the poor. where you discounted people's payment but on the condition they extended their contract where you would earn MORE money from them? It is now the start of day 4 being unable to gain access to our serviced Regus Office in Bromley. Disgraceful. Fantastic service and I wouldn't ask for any improvement! Glassdoor. They are both very friendly and it's good to be welcomed with a happy smile in the mornings!This review is for their purposes as opposed to Regus services which are sometimes out of their control i.e. Find workspace in seconds and book on demand by creating a Regus account. I have been attached to a 12 month contract despite not using any of the facilities since February. Regus has more than 550 locations within the United States and more than 1800 total locations worldwide. In short, they wanted to explain the situation so I will change my review. A great first impression for our clients is vital for our business. This may be an unavoidable situation for Regus as they do not own the buildings they occupy. Just typing in complaints Regus pretty much clears up my thoughts and seems so many others have the same issues. My reading is of voluntary submission in last 12 months- 93% give it one star, that 298 out of 320 org reviews. Customer service is a nightmare. Regus UK have 93% one star reviews from 457 customers over the last 12 months. I requested spaceworks to pause my membership for a few months - I was willing to start to pay for the months when I am comfortable to travel to work.They said NO - not possible. The latest one is that across the UK they have removed all the waste removal. If I was rating the facilities then may only be 3 stars unfortunately. Regus reviews (www.regus.com): Had trouble booking on line. www.reg us.co.uk. She then proceeded to state that under GDPR she could not take my cancellation over the phone as the account was not in my name and I am not an 'admin' - This wasn't of your concern when I made the original booking nor taking payment from a card that was not in my name but that of the account holder so I feel it is double standards to now start quoting regulation that you do not follow in the first place! Please make sure that you are logged into your online portal. I would like to give feedback They make you call the various teams in endless vicious circles until you give up and accept to pay whatever additional or incorrect charges they have decided to charge you. Only go with Spaces/Regus/IWG if you are willing to suffer the following:-1) you are willing to pay rent almost one month in advance2) if a larger client arrives or somebody is willing to pay more, you will be thrown out of the office and moved to an even worser office - we are at our 3rd office in a little over an year3) customer service is a joke - be prepared to pay but not have telephone lines or dedicated internet4) the main contract will not have all the clauses, those are well hidden in another fine print document called house rules - e.g. Search for local Office Rental near you on Yell. You can find contact details for Regus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … On top of the dubious costs charged upon leaving an office space, the least I would expect is the return of our deposit within the 30 days period Regus claim. We use cookies to provide and improve our services and enhance your browsing experience. There is no customer service at this company. I have a virtual office agreement with Regus. Regus ranks 4th … I would not recommend Regus at all. United Kingdom - All Cities - England - Birmingham, UK Area - Brighton, UK Area - Bristol, UK Area - Cambridge, UK Area - Chelmsford, UK Area ... Glassdoor has 1,886 Regus reviews submitted anonymously by Regus employees. Write a review Write a review Reviews 3,386 Write a review. Even your staff have been complaining about how they have been sent into empty offices at a time when everyone else has been advised to stay at home. 4% annual increase in rent (covid or no-covid, you still pay the increase)5) spend hours and hours on emails and calls to Head Office to sort out the errors they make in billing, and wait for months to get your money back6) sales pitch promise free coffee/tea and free conference rooms - you will never see any of this after day 1.Be very prepared and careful before signing-up. Regus has defaulted on the rent to the main freehold landlord. Why isn���t my WorldKey PIN working at my Canon printer? Answers to these questions would be much appreciated. Trustpilot's Content Integrity Team reported this review for breaching of Trustpilot guidelines. UPDATE: So just over 12 hours of me posting this, someone from Regus called me (first call I have had since me getting in touch in March). I entered in one year agreement with spaceworks (part of Regus) in July 2020 after the first lockdown. Beware of potential issues before signing up, No Deposit Return, Terrible Customer Service, Great find & couldn't recommend highly enough. As I am not a key worker my work is deemed not urgent. Courtesy Regus. 16 Upper Woburn in London- their accounts team made a series of errors which we have been more than patient with. The only 'financial relief' as you describe it that Regus has offered was for three months between April and June (the pandemic is still ongoing unless I am very much mistaken and a number of us are still in lockdown - interested to hear how you think people in Tier 3 can use your facilities?) I have an idea. Please speak to your centre team to report a concern. THE LAST 12 MONTHS 446 negative 1 star reviews organic reviews equalling 91% of all reviews for Regus UK. Iveta is the reason behind the 5 stars and Iveta only. Exceptional Customer service at 23 Austin Friars. I have also forwarded this complaint via email. We recently renewed our contract with Iveta and this decision was due to the service that we receive. They hope to ignore you and that you will go away. This has not happened. I would give zero stars if possible. “Please note that we are no longer offering a waste collection service at the centre due to ever increasing costs” In this short period, we have been made to move offices very often, and we are now in our 3rd office. We are paying for all of this, but these have never been provided from day 1 until now. Totally unacceptable service from Regus. Prices are subject to change and will vary depending on the specifically selected products and services. This--missed expectations--probably explains why there are so many negative Regus reviews on sites like TrustPilot and Yelp (and even one site dedicated exclusively to rants about Regus). Why when other companies - gyms, members clubs, other co-working spaces, froze accounts and offered discounts did Regus not offer the same? I raised my complaint about how they handled my account which a notice was sent to Regus on 10/01/2017 for termination. Messaged them on Facebook. We have been based in, 23 Austin Friars center for nearly 2 years both, Iveta and Goldy are two amazing ladies that manage this center in an absolute great manner, they are always professional, fun-loving, and hospitable with us and our clients. Long standing customers of Regus. Seriously...They do NOT care about YOU -- only theirs.. I requested to speak to someone else in Customer services she said I had to redial, I asked for her name to which she then went silent and cut me off the line! The Times and Guardian have both done highly unfavourable articles about Regus. They also have been known to increase rent with each new lease your sign. Cookies on the MyRegus site. Regus Business Offices don't pay their rent ... Today, 30.07.2012. I finally suggested that we would terminate the incorrectly set up accounts and set up new accounts with a person that seemed to know how their IT systems work. Regus is a multinational company that provides serviced business accommodation, such as virtual office address in business center worldwide. Lovely building, even lovelier staff! I am taking care of me in regards to COVID - But, they don't seem to care of my health and they fall behind the claim that it is a legally bound agreement and can not do anything. Regus had also quoted me an incorrect price for their telephone service to be provided by a third party. Which made sense for me at the time - I was ok with the commitment for one year, as I wanted it. This shows how little integrity they have as they certainly don’t block positive reviews (that are likely fraudulent anyway) that mention first names. 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